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About initial failure correspondence of used PC specialty store Be-Stock
This time, I bought a used notebook PC at Be-Stock ( https://www.be-stock.com/ ) , a used PC specialty store .
However, because the touchpad did not respond well, I requested a replacement because it was used but it was initially defective. .. ..
After that, the used PC is back!
I will report on the response at that time!
Conclusion " I was impressed with the wonderful response! "
When I asked for a replacement this time, at first I thought that it would be refused because "This is not a malfunction. It cannot be returned!" Or "It can't be helped because it is used!", But I received a very wonderful and sincere response. I did!
I'm writing a blog because I want to publicize this in the opposite sense!
After all, I felt that dealing with customers in this way was the key to becoming a fan.
Turn a pinch into an opportunity!
<This flow>
Order a used PC
↓
arrival!
↓
Opened with wife
↓
It is used, but initial failure This trouble was found
↓
Serious response, response, telephone / email correspondence
↓
Exchange request
↓
Exchange correspondence
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Noguchi is a Be-Stock fan!
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I want to support you and write a blog!
that's all
I felt that this chain was really a business that looked closely at our customers.
I was impressed today!
Thank you for watching until the end!
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Thank you for watching until the end!
I look forward to working with you!
